Urcan Makina

Urcan Makina Industry Service and Trade Inc. As the Management Team, we aim to create sustainable value for all our customers with our Customer Relations Policy, which we have created in line with our vision, mission and values, and our sales and after-sales services at high standards in Mobile cranes and Industrial Lifters.

With our “Customer and Solution Oriented” value proposition, all of our customers' notifications; To carry out continuous improvement and development activities by evaluating in line with the principles of transparency, accessibility, responsiveness, objectivity, confidentiality and accountability,

To carry out our activities in accordance with the legislation, ethical principles, national and international standards related to our commercial activities,

To regularly measure the expectations and perceptions of the customer, to plan and manage all processes in a way that prioritizes customer satisfaction,

By ensuring that our communication channels are accessible to all our customers,

To make the studies on corrective actions sustainable by analyzing the notifications,

To ensure customer satisfaction with solution-oriented applications,

We are committed.